Are there any setup fees for the website design?
No. The only price you’ll pay is your monthly rate. The cost of the website design is included in the monthly rate.
Do you use templates or pre-made designs?
No. We design your website to your exact needs. However, we are opinionated about certain design aspects. We reuse certain components between clients because we feel it’s the best solution, not because it’s easier.
Is there a term requirement?
Unlimited WordPress requires a minimum 1 year commitment, Unlimited Management a minimum 6 months, and Unlimited Marketing is 3 months. We also have no commitment options available.
Will there be other fees?
Our plans include everything to design, build, maintain, and market a successful website. You’ll only pay your quoted monthly rate.
Are the rates I’m seeing introductory offers?
No. In fact, we guarantee your monthly rate will stay the same throughout your entire term.
How long does it take to build my website?
Each website is different but on average we have a first draft of the website completed within 2 to 3 weeks. It’s possible to complete a website in as little as 2 weeks if your material (text and images) are ready to go.
What forms of payment do you accept?
We accept Visa, Mastercard, and American Express for monthly plans. We also accept e-transfers if you’re prepaying for a whole year.
Can I change my plan at a later time?
You can upgrade plans at any time. Downgrades are possible and you assume the new term of the plan you are downgrading to. It is not possible to downgrade the Unlimited Marketing plan until your term is up for renewal. If you’re unsure of what your needs are, we recommend starting off on a lower tier plan.
Do I own the completed website?
We transfer ownership rights for the website design to you after one year. There are core programming elements we retain ownership of. We provide you a non-exclusive, lifetime license to use these elements to operate your website.
Do I own the completed website if I choose to cancel before my term renewal?
Yes. We’d hate to see you go, however if you choose to cancel and retain ownership of your WordPress website, a fee equal to one full term will be imposed. Once payment is received, we will send you the files and database via a downloadable link.
Do you have a satisfaction guarantee?
If you’re not impressed with our service within the first 60 days, we’ll release you from your contract and refund all payments. No hoops to jump through.